News from Cases Cases
FOR IMMEDIATE RELEASE
CASES-CASES ANNOUNCES ISO CERTIFICATION
WAKEFIELD, Massachusetts - November 20, 2012 - Cases-Cases, a leading a leading dealer and distributor of reusable shipping cases, announces a milestone achievement in becoming certified as an ISO 9001:2008 organization, following a review by NQA USA.
To become certified as ISO 9001:2008 compliant, Cases-Cases underwent a nine-month evaluation process that included quality management system development and documentation, training, pre-audit, internal audit, clearance of all non-conformances, and final certification by an ISO approved third party auditor. The certification was the culmination of years of hard work, consistent high quality service, and the dedication of the Cases-Cases employees.
"Obtaining the certification is an important recognition of our commitment to continuously improve our products and service to meet and exceed our customers' satisfaction," commented Bob Haas, President of Cases-Cases. "As one of only a handful of ISO certified case dealers in the United States, this is a significant differentiator for us."
ISO 9001 is a set of international standards for quality management and quality assurance, representing an international consensus on good management practices, policies and procedures, to ensure that an organization can consistently deliver products or services that meet the customer's quality requirements. ISO 9001 has existed for almost 20 years. In 2008, the standard was revised, placing more emphasis on continuous improvement and customer satisfaction.
To maintain the certification, NQA will perform regular audits on Cases-Cases to ensure compliance to assess company initiatives for ongoing improvement.
Cases-Cases is a national leader in high quality case solutions for packaging and shipping for military, commercial and industrial applications. The firm offers standard and custom cases with standard or customer interiors. Cases-Cases works with rotationally molded, injection molded, aluminum, fabricated, and soft-sided cases. The company provides case solutions quickly and cost effectively, offering the highest level of personalized customer service, often providing custom case solutions within 24 hours.